Whether you’re at your local café, retail outlet or local hotel, both your customers and your business are better off with a seamless experience when it comes time to pay.
So why is it that in so many businesses the person serving you needs to put your order through the POS and then put the payment amount through their EFTPOS separately?
Nothing annoys me more than seeing a business not utilising technology to its full potential! Your POS CAN talk to your EFTPOS machine if you’re using the right combination.
Not integrating the two results in several issues;
- Your customers are wasting time waiting to pay and not having an optimal service experience. Happy customers stay longer and customers that stay longer spend more money!
- Your staff are wasting their time entering the same information twice into two different systems. Staff utilisation is very important especially in the hospitality industry.
- You’re drastically increasing the risk of under or over charging your customers because of keying errors. Both of which cost your business money and can impact your reputation.
If your POS isn’t currently integrated with your EFTPOS then speak to your POS provider to see who they do integrate with. If your POS doesn’t integrate with any EFTPOS then it’s time to upgrade your POS.
Related Links
Kounta – Cloud based Point of Sale Software System for restaurants, cafes and bars.
Vend – POS, inventory, ecommerce & customer loyalty software.
Hospitality Industry – Cloud systems to streamline your hospitality business.
Retail Industry – Cloud systems that retailers love to use.
